FAQ

TRAVEL
General information
We have a private CCTV outdoor car parking inside the property (reservation is needed and costs EUR 30,00 per day).
Should you need it, we can provide for you our private transfer service to pick you up at the airport for the price of EUR 67.00 (max 3 people + luggage), or EUR 87.00 (max 8 people + luggage) to be paid in cash directly to the driver.

If you want to book a pick-up service by private car, please provide:
· flight details
· number of passengers
· a mobile phone number
· advice if you travel with much luggage
· when travelling, please, advice us in case of flight delay

The return to the airport will be EUR 50,00 (car) or EUR 75.00 (van) and can be confirmed during your stay.
The night supplement is €10.00 for calls between 8pm and midnight and from 4.30 am to 6.00 am. The night supplement is € 28.00 from midnight to 4.30 am.

If you want to arrive from the airport using public transport you can take either the train or a shuttle bus to Termini station and from there you can take one of these bus lines: 40 or 64 or 70, and stop at Corso Vittorio Emanuele II. From there cross Campo de fiori square and Farnese square, the hotel will be on a tiny street on the side of the French embassy, the exact address is via del Mascherone 59.

What are the check-in and check-out times?
Check-in is from 2 pm (only for the official website guests). In case you arrive at the hotel earlier and the room is not available, our luggage storage is available. Check-out must be done by 11:00.

FACILITIES

Braeakfast (from 7:30 am – 10:00 am) is included in your rate.
Let us know in advance if you have food allergies or special diets.
Reception is open 24 hours. During the night the front door is closed, so please ring the bell.
Rooftop-terrace is open from the early morning to the evening during the spring and the summer. In autumn and winter only on request when the weather is fine.
It’s forbidden introduce food & beverage from outside.

Safe: for your belongings. Ask the key at reception (deposit eu. 20,00).
Bar: every day (7:00 am – 2:30 pm; 5:00 pm – 9:00 pm)
Animals: Pets are not allowed

Do you want to make precious your experience at Hotel Residenza in Farnese?

We offer the chance to embellish your stay with our additional services:

- Room Upgrade: we'll arrange the best solution for your needs.

- V.I.P Room set up for special occasions.

- Room service: with the possibility of customized menu.

Breakfast is our pride. When you wake up, taste our sweet and savory buffet wher you'll find only homemade products.

Check-out:
If you require an invoice, please tell us your company details in advance.
Check out time is until 11 am. You may store your luggage.
Roma capitale City tax (Mod. Del. N. 44 del 24-07-2014)is not included in your room rate (eu.6,00 per person per night). It must be paid mandatorily in cash.
Late check-out is possible for fee only upon availability.

VISIT
If you’re thinking of doing a tour, we can help you with that as well. The private tour will be on a nice sedan car with a driver who will also be your guide. He will bring you to the main attractions around the city or wherever you will request.
The price is EUR 50,00 per hour for a minimum of 3 hours, it’s a very good option for the last day of your stay, so you can optimise and see what you still haven’t.
We can offer also group tours as well, with or without the pick up at the hotel.
If you need any other suggestions or help during your stay, please do not hesitate to ask us at the reception either directly or by calling us from your room, to do that simply dial the number 9 on the telephone.

Before that, please let us know if we can be of further help.
We look forward to welcome you all in Rome and in our hotel.

Pre-Authorization

What is a Pre-Authorization?
The pre-authorization is temporary lock of a specific amount on the credit card. It will be deducted from the card limit, and it does not generate any movement on the bank account, so it is not a charge.

How much is the amount of a pre-authorization?
The amount usually is equal to the penalty shown in the cancellation policy.

What happens upon check out?
Generally the hotel collects the total amount of the stay as per agreements of reservation. After the payment, the reception staff will cancel the pre-authorization.

The cancellation can be done automatically?
Yes, the Pre-Authorization has a maximum duration of twenty-one days.

After how much time the sum locked can be available again?
It usually takes seventy-two hours from the time of the cancellation.

SPECIAL TIP
Since the reinstatement of the blocked amount may take a few days according to various lenders, our staff recommends to request the closure of the pre-authorization at the payment. It will be turned from a temporary hold in a definitive charge, to avoid later misunderstandings.